In addition to diverse and exciting projects, an open, motivating, and team-oriented working atmosphere awaits you at DEFACTO. If you bring along self-initiative, a sense of responsibility, creativity, and a willingness to take action, then you will enjoy it here. We encourage just as much as we demand. In our comprehensive seminar program you can receive ongoing and advanced training about technical and personal topics at any time. We look forward to your application as a professional, student, or proactive applicant.

Professionals location Erlangen

(Senior) Data Scientist (m/w/d)
  • Analysis-oriented data compression and data preparation
  • Conception and implementation of ad-hoc analyses
  • Answering analytical questions in the areas of CRM, marketing, sales, personalization, omni-channel management, purchasing, product and pricing
  • Calculation and provision of key figures for reporting
  • Development of scorecards and forecast models
  • Implementation of scorings for campaigns
  • Analysis of advertising effectiveness and campaign success
  • Business-oriented preparation of analytical findings
  • Interpretation of analysis results and derivation of recommendations for action
  • Advising our clients on the basis of insights (in Erlangen or on site at the client's premises)
  • Successfully completed university studies, ideally in mathematics, science or economics
  • Fun with analytical questions and challenges
  • At least two years of professional experience in analytical application fields
  • Knowledge of statistics and understanding of the essential data mining procedures
  • Practical experience in handling bulk data (Big Data) and database queries, ideally with Microsoft SQL Server, PostgreSQL and HiveQL
  • Practical experience in using common analysis and data mining tools, ideally KNIME and R or Python
  • Structured and methodical working methods
  • Independence, initiative and assertiveness
  • Confident appearance and pronounced customer orientation
  • willingness to travel
  • Good presentation and communication skills
  • Very good written and spoken German and English skills
(Senior) Business Analyst / IT PM (m/w/d)
  • Consulting our customers in the implementation of CRM projects with a focus on the analysis and optimization of business processes
  • Development of technical and functional requirements as well as determination of actual and definition of target processes
  • Derivation of user stories, mockups etc. as a basis for technical implementation
  • Support with technical conception
  • Responsibility for the implementation and quality assurance of the requirements, including creation of test cases and execution of tests
  • Management of the IT-side implementation of the requirements up to go-live
  • Link between the department(s) involved and the IT department
  • Communication with clients and stakeholders from the specialist departments
  • Central contact for the development team
  • Successfully completed studies in (business) computer science or a comparable completed apprenticeship with corresponding professional experience in the field of computer science / information technology
  • Knowledge and at least four years of project experience in process and implementation consulting in the CRM environment, ideally with a focus on marketing.
  • Several years of experience in software development projects in various functions, e.g. as developer, requirements engineer, (sub-)project manager, Scrum Product Owner are required.
  • Experience in requirements, test and project management of agile projects
  • Knowledge of customer management applications, web services and databases is an advantage
  • Very good analytical skills combined with the ability to present complex facts clearly and convincingly.
  • Very good written and spoken German and English skills
  • Above-average communication skills in the mediation of technical and professional concepts
  • Enthusiasm and understanding for interdisciplinary work
  • Willingness to work onsite in the customer offices (focus DACH)

Professionals location Cologne

  • Advising our retail customers on the topics of customer insights management and CRM
  • Close cooperation with our customers and support in the development and implementation of the digitization strategy.
  • Advising and supporting customers in the content and technological development of a customer-centric corporate structure
  • Analytical and conceptual consulting for all questions of analysis and interpretation of customer data, interface between data intelligence and customer
  • Data-based derivation of customer insights to optimize business and customer experience
  • Joint (further) development of data-based marketing approaches and products with the customer
  • Perception of customer appointments
  • Several years of professional experience in Customer Insights and/or CRM; ideally in retail or on the service provider side
  • Completed (technical) university studies, ideally with a business orientation
  • Strong conceptual and analytical mindset: Ability and enjoyment to derive optimizations for operative business from analytical findings
  • Strong communication skills, in particular the ability to explain complex interrelationships
  • Absolute service and customer orientation
  • High level of initiative and organizational talent


If none of the current job offers interests you, then apply anyway. With your professional aims, special qualifications, or your desire for an internship you can gladly become a part of our success story – particularly in the areas of consulting, account management, data intelligence, and IT.


You have something on your mind?
DEFACTO is always prepared to listen to you. Simply fill out the contact form or give us a call.


You have something on your mind?
DEFACTO is always prepared to listen to you. Simply fill out the contact form or give us a call.

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Frankziska Zeiträg

If you have any questions, please don't hesitate to contact me:

Franziska Zeiträg
Human Resources Manager
T: +49 (0) 91 31. 9712.0

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For any questions I am to you gladly at the disposal. Please note that this is not an application mailbox. Applications can be sent here.